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Shipping Policy

Effective Date: 08/07/2026

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At M-TAG'D, we aim to deliver your orders quickly, safely, and reliably. Please read our shipping policy below for full details on processing times, delivery, and shipping expectations.

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1. Order Processing Times

  • Personalised Items:
    As each item is made to order, please allow 2–3 business days for production before dispatch.

  • Non-Personalised Items:
    Ready-to-buy items are typically dispatched within 1–3 business days.

  • Bundles:
    Bundles that include personalised items will follow personalised processing times.

Please note: Processing times may be longer during busy periods (e.g. Christmas, seasonal launches, or promotions).

 

2. Delivery Information

We aim to dispatch all orders as quickly and carefully as possible. We use Royal Mail 48 when sending out your deliveries so delivery is expected within 2-3 days depending when it's shipped out.

Every item is made with care, and many of our personalised products are created to order.

 

3. UK Delivery and Shipping Costs

We send all orders using Royal Mail Tracked 48.

Delivery Charges:

  • 0–2kg: £3.65

  • 2–5kg: £7.35

Delivery costs are calculated automatically at checkout based on the weight of your order.

 

4. Order Tracking

You'll receive a dispatch confirmation email with your Royal Mail details as soon as your order has been posted, allowing you to follow your parcel's journey 

 

5. Delivery Delays

While we aim to meet all delivery estimates, delays may occur due to:

  • Postal or courier service disruptions

  • Weather conditions

  • Busy seasonal periods

M-TAG'D is not responsible for delays once an order has been dispatched, but we will do our best to assist you.

 

6. Incorrect Addresses

  • Customers are responsible for providing accurate delivery information at checkout.

  • We are not liable for orders delivered to incorrect addresses provided by the customer.

  • If you notice an error, please contact us immediately — we will try to update your details if your order has not yet been dispatched.

 

7. Lost or Missing Parcels

If your order has not arrived within the expected timeframe:

  • Please contact us at - contact@m-tagdesigns.com 

  • We may ask you to allow additional time before investigating with the courier

  • Where appropriate, we will assist in resolving the issue, including replacements or refunds

 

8. Damaged Items in Transit

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide your order number and clear photos of the damage

We will arrange a replacement or refund where appropriate.

 

9. International Shipping (If Applicable)

  • International delivery times and costs will vary depending on location

  • Customers are responsible for any customs fees, duties, or taxes applied by their country

 

10. Contact Us

If you have any questions about shipping, please contact:

Email: contact@m-tagdesigns.com
Business Name: M-TAG'D

 

Thank you for shopping with M-TAG'D.

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